• 10A Kouterveldstraat, 1831 Machelen
  • +32 2 424 24 26
  • Mon-Fri: 07:00 - 17:00

Frequently Asked Questions

Who is www.ciao365.be?

Ciao365.be enables you to book easily a transfer between your home and the Brussels International Airport Zaventem or Brussels South Airport Charleroi. By booking with ciao365.be you avoid huge parking fees and can leave your vehicle safely at home. No more back pain loading the luggages or stress driving to the airport. Our professional trained chauffeurs will be glad to assist you with your luggages. Ciao365.be is the official partner of NMBS, French Commission & Mutas bringing thousands of people closer to home.

Can I trust www.ciao365.be ?

Our chauffeurs are carefully selected and undergo a strict background check. And our vehicles have a regular maintenance check. Our up to date dispatch system enables us to track any vehicle and flight movement real time.

Official instances such has the French Commission, Belgian National Railway, Mutas and thousands of passengers have recognised our care for service and have trusted us since the last decade.

Fleet of www.ciao365.be

Ciao365.be has a recent fleet of vehicles guaranteeing you safety & comfort during your travels. Different sizes are available giving you the possibility to travel single or in group, private or shared.

How do I make a reservation?

Our easy to use booking engine gives you the possibility to book & pay online your airport transfer service. Just follow the steps and select your transfer type. Next you can pay with your mobile, Bancontact, Visa, MasterCard & AmEx. Once your order is completed you will receive your confirmation mail.

Until when can I book an airport transfer?

You can easily book your transfer on ciao365.be up to 24h before departure.

How can I pay my booking?

You can easily pay your booking by Bancontact or credit card (MasterCard, AmEx, Visa) on www.ciao365.be at the moment of booking.

Can I book more then 2 persons?

Yes, of course you can book up to 50 persons at a very affordable rate. Great for families with children or large groups.

Can I book a private transfer?

Yes, of course you can book a private vehicle for 1 person and up to 50 persons. Sharing is great, but you don’t have to.

Can I cancel my order?

You can cancel your trip to and from the airport free of charge up to 24 hours before departure; afterwards the ride will be charged in full without refund. For cancellations before 24h, refunds are always made by means of a discount coupon (valid for 1 year) to be used for a subsequent booking.

Can I change my trip?

You can change your trip up to 24h before departure free of charge. You need to inform ciao365.be by sending an email to info@ciao365.be . Indicate your original reservation number and the data of your new departure and/or return date. Your transfer will be adjusted. No costs will be charged for this and the originally confirmed fee will be retained if the distance has not been changed. If you do not inform ciao365.be by mail more than 24h before departure, the transfer will be charged after all.

What if my return flight is delayed?

Ciao365.be is constantly monitoring your flight arrival time. Our chauffeurs will arrive 30 min after your flights real landing time. Just enough time for you to exit the plane, collect your luggages and exit the customs.

 

How long does the chauffeur wait for me at the airport?

Our chauffeurs will arrive 30 min after your flights real landing time. Just enough time for you to exit the plane, collect your luggages and exit the customs. and will wait for you free of charge for 30 min. Meaning your chauffeur will be available up to 1 hour after your real landing time.

 

 

How long does the chauffeur wait for me at home?

Our chauffeurs will arrive 5 min before your actual departure time. And will wait for you free of charge for 5 min after your departure time. Giving you a comfortable window of 10 min.

 

Where can I find my chauffeur in Brussels International Airport Zaventem?

The chauffeur will be waiting for you just past the customs in the arrival hall on the side of the well known News & Convenience Store RELAY. The chauffeur will hold a sign with your name with our famous ciao365 logo.

Where can I find my chauffeur in Brussels South Charleroi Airport?

The chauffeur will be waiting for you just past the customs in the arrival hall in front of the PAUL BAKERY Shop. The chauffeur will hold a sign with your name with our famous ciao365 logo.

Can I take my pet?

This should not a problem, but please notify ciao365.be via info@ciao365.be. We will then inform you on the terms and conditions (indicate your booking number).

Safety & Privacy

For your order through our website, you can count on a secured payment system with the credit cards Visa, MasterCard, AmEx and Bancontact.

Ciao365.be assures the complete confidentiality of your information in connection to your bank, secured by the SSL protocol, which at the moment of your payment with a bank card automatically checks the validity of the access rights and scrambles all exchanges of information in order to guarantee confidentiality.

Ciao365.be has entrusted its payment system to a company specialised in secured payments via internet: Stripe e-commerce.

The exchange of sensitive information – such as the number of the credit card – is done between the customer and the Stripe e-commerce site; Internet-Lenses does not know this information.

Any communication between the browser of the customer and Stripe e-commerce is done using the scrambling technology SSL 128 bits. For the customer, it is not possible to use a browser, which would not bear this scrambling techniques.

Stripe e-commerce is protected by various firewall systems and protocol conversions in order to make access to the data and the payment processors by unwanted visitors impossible.

The law regarding privacy is applied by Ciao365.be

In any case, Ciao365.be formally regards the commitment to strictly keep any of your information confidential and in particular not to share this information with any other third party whatsoever.

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